1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, postal address, date of birth, and identification details provided when you contact us, request information, or use our services.
Financial Information:
Details related to your financial circumstances, investment preferences, and relevant documents you share with us.
Technical Information:
IP address, browser type, device information, pages visited, and website usage data collected through cookies and similar technologies.
Communication Information:
Records of emails, calls, or messages exchanged with us.
2. How We Use Your Information
We use your information to:
- Provide and manage our financial services
- Communicate with you regarding enquiries or appointments
- Personalise your experience on our website
- Improve our services and website performance
- Comply with legal, regulatory, and compliance obligations
- Maintain internal records and client management systems
We only process your data where we have a lawful basis to do so.
3. Sharing Your Information
We do not sell your personal information.
We may share your data with:
- Trusted third-party service providers (e.g., IT, compliance, or administrative support)
- Professional advisers such as auditors or legal consultants
- Regulatory bodies, where required by law
- Financial institutions when necessary for delivering our services
All third parties are required to protect your information and use it only for permitted purposes.
4. Data Storage & Security
We store your information securely using appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access. Your data is retained only for as long as necessary to fulfil our services or meet legal obligations.
5. Your Rights
Under data protection laws, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict certain types of processing
- Withdraw consent at any time (where consent is the basis for processing)
- Request a copy of your data in a portable format
To exercise these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to improve user experience, analyse website traffic, and support website functions. You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites and encourage you to review their policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
FINSTRA GROUP LIMITED
Email: info@finstragroup.co.uk
Phone: 07836763839
Address: VICTORY HOUSE, CHOBHAM STREET, LUTON, LU1 3BS